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(Full-time) Student Services Analyst (Financial Aid, Categorically Funded)
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Position Number: 5460015
Location: Redding, CA
Position Type: Student Affairs and Services

Description of Basic Functions and Responsibilities

OVERVIEW:
The Shasta-Tehama-Trinity Joint Community College District (Shasta College) sits at the northern end of the Sacramento Valley, surrounded by mountains to the north, east, and west. The area provides a wide array of outdoor amenities and activities with miles of hiking and biking trails, national parks, two lakes, and the Sacramento River. The main campus is located in the city of Redding, population 90,000. The area is characterized by excellent schools with high graduation rates, low traffic, and low housing prices (Zillow average $393,000 vs. California state average of $770,000).

Shasta College is committed to providing its diverse student population with equitable education outcomes, contributing to the social, cultural, intellectual, and economic development of our communities. The college has been recognized as a leader in developing and implementing innovative education programs to increase student success, including accelerated pathways for high school students to achieve a bachelor's degree and for returning students to complete their Associate and Bachelor's degrees. Shasta College enrolls more than 11,000 students annually and provides educational services to students with a wide range of skills and abilities.

Our ideal candidate is motivated to join a campus community prioritizing the success of our racially and socio-economically diverse staff and student population. Providing equitable outcomes so all members of our community may enjoy safe, healthy, and vibrant educational and employment environments is critical to our success.

Classified positions in the California Community College system offer a unique opportunity to contribute to the empowerment of our students seeking to improve their lives and communities. Our classified staff engage with a diverse employee and student populations, facilitating equitable outcomes for all by implementing and supporting our various employment and academic programs. As a classified staff member at Shasta College, you will join a vibrant community of professionals and educators working together to provide a positive, healthy educational environment where our students experience diverse academic and cultural perspectives. A career in classified service at Shasta College offers a highly rewarding and enriching employment experience.

DESCRIPTION OF BASIC FUNCTIONS AND RESPONSIBILITIES
To perform a variety of highly responsible technical and procedural duties within Student Services. Employees in this classification serve as the lead staff in the oversight of the matriculation, financial aid and other student support services processes from start to finish. Employees in this classification assist with Student Services internal audits and review Student Services transactions and student records in light of policies and procedures. Employees in this classification provide high quality assistance and information to students, staff and the public regarding college services, policies and procedures. Employees in this classification coordinate outreach events, deliver high quality presentations, and build/maintain relationships with community constituents. Employees in this classification receive very limited supervision within a framework of standard policies and procedures and may direct, train, oversee, and monitor the work of student assistants, work study employees, and temporary employees as needed. This job class requires thorough knowledge of various Student Services programs and eligibility requirements as well as organizational, problem solving, reporting, and record keeping skills and requirements. This position serves as the primary resource person between Student Services departments. This position serves as the primary resource person in all data processing needs/requests for Student Services. This job class functions at an expert level of this classification.

CLASSIFICATION: Range 40 on the current Classified Salary Schedule, 40 hours per week, 12 months per year. Work assignment hours are 8:00 a.m. to 5:00 p.m., Monday through Friday.

SUPERVISOR: Dean of Student Services or designee

BENEFITS: Holiday, vacation and sick time will be provided. Our competitive benefits package includes medical, dental, and vision insurance provided at a share of cost on a pretax basis, CalPERS Retirement and an employee assistance program (EAP). Employees have the option to contribute to:

Health Savings Account (HSA)
403(b) and 457 Retirement Plans
Section 125 Plan including Flexible Spending Accounts (FSA) and Dependent Day Care Accounts

In addition, employees have the option to purchase:

Disability Income Insurance
Cancer Insurance
Life Insurance
Accident Only Insurance
Critical Illness Insurance

For more information regarding Employment and Benefit Policies, please view the Classified Employee Collective Bargaining Agreement.

Typical Duties, Knowledge and Ability

Typical Duties:

Oversees Student Services campus and outreach activities and operations.
Monitors Student Services requests and needs for data processing services.
Assists in planning and evaluating Student Services computer applications.
Works with I.T. to identify programming needs and test programming solutions.
Monitors the processing of Student Services applications as prescribed by federal, state and local guidelines.
Monitors, reviews and analyzes Student Services applications and determines eligibility.
Monitors and processes student requests and inquiries in a timely manner, such as but not limited to: enrollment verification, transcripts, financial statements, award letters, and consortium agreements.
Monitors, reviews and evaluates Student Services applications and student records seeking graduation requirements, student support program services, and/or financial aid ensuring that appropriate requirements are met.
Monitors, awards and issues student support program assistance, degrees, and/or financial aid packages following all federal and state regulations, as well as local policies and procedures.
Monitors, determines and notifies students of their status and eligibility for programs such as, but not limited to: financial aid, veterans' benefits, admissions, academic standing, residency, athletics, fees/refunds, international students and/or EOPS/DSPS.
Monitors, interprets and applies all federal and state regulations pertaining to Student Services programs.
Monitors, checks, and evaluates student progress for continued eligibility in Student Services programs.
Disseminates information related to Student Services programs; assists prospective students in completing applications ensuring that all necessary information is obtained.
Conducts financial literacy workshops for students.
Works closely with Information Technology to create, improve, and resolve system processes.
Builds relationships within the college, student, and local community.
Monitors student record keeping compliance.
Reviews and corrects data for local, federal and state reporting; and works collaboratively with Information Technology to resolve data discrepancies.
Reviews/monitors accounts and ledgers to assist with account reconciliation.
Works closely with the Business Office to assist with account reconciliation.
Performs a variety of calculations and recalculations related, but not limited, to financial aid and eligibility determination.
Updates the website on a consistent basis, ensuring compliance with local, state and federal regulations.
Compiles statistical data for use in the preparation of local, state and federal reports.
Assists in the development and review of the budget, eligibility compliance, and access for programs such as EOPS.
Participates on college committees as assigned.
Develops forms necessary for operation of Student Services programs.
Monitors overall status of Student Services programs and provides updates to the Director or designee.
Plans, coordinates, and presents at Student Services outreach events.
Assigns, trains and oversees the work of short-term and student employees.
Works collaboratively with all Student Services departments and offers support as needed in other offices.
Provides Student Services updates to the college community.
Operates a variety of office equipment to perform assigned activities such as a personal computer and applicable software, calculator, copier and others.
Performs other related duties similar to the above in scope and function as required.

Knowledge of:

Data processing applications pertaining to computerized Student Services functions.
Student Information System (SIS) process and functions
District, state and federal policies and regulations related to Student Services operations.
Rules, regulations, and interpretations for determining student eligibility for all state, federal, and local Student Services programs.
College, community agencies, services, and resources available to students.
Effective customer services techniques in person and over-the-phone.
Effective communication techniques including speaking in front of large groups.
Office methods, practices, and procedures including information systems and electronic data processing.

Ability to:

Assume responsibility for carrying out general policies without immediate supervision.
Communicate effectively in both oral and written form.
Operate modern office equipment including automated systems.
Work within exacting time lines and deadlines.
Quickly identify problem areas or situations, isolate problem causes, and take appropriate action to resolve problems identified.
Interpret state, federal, and local regulations and requirements related to Student Services programs and apply them with good judgment in practical situations.
Organize, prioritize, and process assigned workload and tasks within stringent time lines.
Perform mathematical calculations quickly and accurately.
Effectively work under pressure.
Flexibility in supporting all Student Services offices as needed.
Collaborate and support teambuilding.
Establish and maintain effective work relationships with those contacted in the performance of required duties.
Establish and maintain cooperative and effective working relationships with others, including those from diverse academic, socioeconomic, cultural, ethnic, and disability backgrounds.

Experience/Education

Five years of increasingly responsible experience in Student Services, preferably in a position requiring the exercise of independent judgment and decision making; working in customer service; working in a lead role working with technology; and bookkeeping and/or accounting preferred.
At least two years of college or equivalent; AA Degree preferred.
Directly related practical experience may be substituted for education.

Additional Information

Online Application with Additional Preferred Materials to be attached to application:

Cover letter addressing criteria listed in the position announcement
Current resume
College transcripts, if applicable (unofficial will be accepted at the time of application)

Attention Applicants:

After application has been submitted, all application materials will be screened.
Internal candidates must also submit all required materials to be considered.
Candidate evaluations will not be considered.
Reference letters from any member of the Hiring Committee or Board Members will not be considered.
Interviews will be by invitation only.
Interviews may be by Zoom.
The District does not reimburse for new hire moving expenses.

New Classified Appointments will be placed at Step 1 on the Classified Salary Schedule and will graduate to the next step on July 1st if the hire date is before January 1st, with subsequent steps annually thereafter to a maximum 21st step.

The Shasta-Tehama-Trinity Joint Community College District ("Shasta College") does not discriminate against any person on the basis of race, color, national origin, sex, religious preference, age, disability (physical and mental), pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), gender identity, sexual orientation, genetics, military or veteran status or any other characteristic protected by applicable law in admission and access to, or treatment in employment, educational programs or activities at any of its campuses. Shasta College also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, and stalking.