Job Details

Lead Administrator - User Experience
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Position Number: 5057830
Location: Lubbock, TX
Position Type: Libraries

Lead Administrator - User Experience
Lubbock
36151BR
Library

Position Description
Performs managerial work providing direction and guidance in setting and achieving goals and objectives; developing policies; reviewing guidelines, procedures, rules, and regulations; establishing priorities, standards, and measurement tools for determining progress in meeting goals; coordinating and evaluating program activities; and establishing and monitoring budgets. May plan, assign and supervise the work of others. Works under limited supervision with latitude for the use of initiative and independent judgment.

Major/Essential Functions

Work with the User Experience Librarian to conduct user experience research. Duties may include but are not limited to research design, participant recruitment, data collection, and reporting in alignment with institutional guidelines.
Manage projects related to improving user experiences with library services, spaces, and resources. Duties may include but are not limited to project planning, reporting, creating documentation, and handoff. Document UX unit standards and processes.
Analyze data to answer stakeholder questions, identifying findings that inform the development of user-friendly websites and services.
Advocate for improved user experience and, where appropriate, accessibility to comply with the ADA. May consult, advise, and facilitate discussions to make improvements.
Serve on library teams and committees as a subject expert on user experience, the ADA, and as an advocate for library users. Consult with teams as needed.
Pursue professional development to inform enhancements to library services, spaces, and resources. Educate employees and students about user experience ADA guidelines and best practices.

Knowledge, Skills, and Abilities

Excellent written and verbal communication and active listening skills.
Ability to work both independently and in a team environment.
Flexibility in work assignments.
Organizational skills and demonstrated ability to handle multiple concurrent projects.
Self-starter who is comfortable with minimal day-to-day guidance and independently managing deadlines.
Ability to work with a high level of attention to detail and accuracy.
Strong analytical and critical thinking skills.
Proficiency with Microsoft Word, PowerPoint, Excel, and Outlook.
Ability to work occasional nights and weekends.

Required Qualifications
Bachelor's degree in area of expertise or closely related area required. Five (5) years of experience in planning, developing, or implementing programs or research grants. Additional education may substitute for required experience on a year-for-year basis.

Preferred Qualifications

Master's degree or higher in a related discipline.
Experience producing clear deliverables with actionable recommendations.
Quick learner who can adapt to a highly interactive environment.
Someone skilled at interviewing, observing people, and putting them at ease.
Strong organizational, project management, and planning skills.
Project coordination experience.
Experience with statistics collection and analysis and understanding tools and technologies relevant to evaluation, measurement, and assessment.
Experience using qualitative research methods.
Knowledge of website design and usability best practices and standards.
Creative thinker with strong personal interaction and facilitation skills.
Previous supervisory experience.
Proven ability and desire to work effectively as a member of a team.

To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.