Job Details

Application Administrator, Office of Information Technology

Position Number: 6143019
Location: Chattanooga, TN
Position Type: Computing - Network/System Administration

Application Administrator, Office of Information Technology
Chattanooga, TN, United States

Job Identification: 2552
Job Category: Info Technology
Posting Date: 04/14/2025
Job Schedule: Full Time
Locations: 540 McCallie Ave, Chattanooga, TN, 37402, US

Job Description
The Application Administrator position supports software applications and servers managed by Enterprise Systems that have an impact at the departmental and enterprise levels. The position involves software installation and maintenance, application administration, problem resolution, systems security, and planning and recommendations for system upgrades. System duties are performed on a variety of operating systems including; Windows, Linux, and cloud based hosting environments/services.

Responsibilities
Enterprise System Support

Provides high-quality functional/technical support and training for areas, processes and technologies
Coordinates with partner IT and users to support departmental systems across campus
Provides support for assigned systems managed by Enterprise Systems, which could include email administration, identity management, device configuration management, etc.
Performs routine, complex, and emergency tasks to ensure and maximize service availability and application functionality
Monitors systems and propose software updates and tuning to enhance system performance and security; develops a plan for testing, implementing, and measuring the results of system performance
Performs problem analysis, outlines resolution options, and takes appropriate actions to resolve problems
Documents business practices and technical specifications accurately and maintains up-to-date records of tools and technologies used in implementing solutions

Maintenance, Updates, and Implementations

Under the direction of leadership, ensures the proper design and installation of enterprise systems
Coordinates with customers, technical staff, and leadership to establish timelines for updates and maintenance
Installs and provides updates and configuration changes for enterprise systems
Proactively schedules maintenance windows for systems and devices
Ensures that system updates/upgrades integrate with the other existing systems
Decommissions services that are no longer in use and/or replaced by a newer service
Provides recommendations for existing and emerging technologies along with participating in complex technical analysis

Solution Development and Delivery

Works closely with customers, analyst staff, and management to gather requirements, develop estimates and execute the overall implementation plans
Evaluates technical requirements to provide time and cost estimates and assists with recommendations on how to proceed
Directly performs the design, development, and testing of solution components
Develops and maintains software requirements specification and architecture (design) documents

The ideal candidate will possess the following:

Knowledge of enterprise applications and support procedures
Knowledge of cloud computing and services
Knowledge of ITIL escalation procedures and service level agreements (SLA's)
Effective skills in research and analysis, project planning and implementation
Strong interpersonal communication skills and the ability to maintain effective working relationships with clients, co-workers, and vendors
Effective customer service skills to engage customers, resolve issues with a sense of urgency, and communicate in a timely manner
Excellent decision-making, time-management, and planning skills
Customer-centric approach to problem-solving
Ability to be an enthusiastic and resourceful team member
Ability to be a self-starter and motivated to move projects forward
Ability to manage competing priorities in a highly demanding environment

The review of applications will begin April 24, 2025, and continue until the position is filled.

Qualifications
Minimum: Requires a bachelor's degree in a relevant field and two years of relevant application administration experience, or an equivalent combination of education, training, and experience.

Preferred: 2+ years of application administration experience, experience installing and configuring enterprise applications, and experience with software testing are preferred.

About Us

To apply, visit https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2552/?mode=location