Job Details

Financial Aid Assistant

Position Number: 6135109
Location: Augusta, GA
Position Type: Financial Aid

Financial Aid Assistant

Job ID: 283976
Location: Summerville Campus
Full/Part Time: Full Time
Regular/Temporary:

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About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Location

Augusta University-

Our Health Sciences Campus:

1120 15th Street, Augusta, GA 30912

Our Summerville Campus:

2500 Walton Way, Augusta, GA 30904

College/Department Information

The Office of Student Financial Aid (OSFA) at Augusta University is part of Enrollment and Student Affairs. We are dedicated to providing guidance and assistance for students to help ease the financial burdens associated with their education. We inform prospective and current students of the resources and services available to them to secure funds for financing their education. We advise students of their eligibility for financial assistance, assist with completing documents, and counsel students regarding their rights and responsibilities of receiving aid. Our goal is to help students and their families make the best use of financial aid resources so they may achieve their educational accomplishments.

Job Summary

The Financial Aid Assistant serves a critical role in delivering exceptional customer service to students, families, and campus partners by providing information and guidance related to the financial aid process. The assistant will serve as the first point of contact for students and their families, addressing inquiries, ensuring compliance with financial aid procedures, and maintaining confidentiality of sensitive information to align with federal regulations. A strong understanding of financial aid resources and a collaborative approach across multiple campuses are essential.

Responsibilities

The duties included, but are not limited to:

CUSTOMER SERVICE: Greet and assist students, parents, faculty, staff, and visitors by providing timely and accurate information about financial aid processes and policies. Assess and respond to phone, email, and in-person inquiries directly and escalate more complex issues to the appropriate team members or departments. Provide updates on financial aid status and assist students with understanding their aid eligibility, requirements, and procedures. Maintain a high level of professionalism, multitasking capabilities, and energy to deliver outstanding customer service in a fast-paced environment.

COLLABORATION AND ADDITIONAL DUTIES: Assist with on-campus events including new student orientation and welcome events, providing financial aid guidance as needed. Collaborate with the Business Office as required to ensure the proper handling of financial aid-related financial matters.

ADMINISTRATIVE SUPPORT: Handle incoming calls with a friendly, professional demeanor and direct them to the correct department or individual as needed. Respond promptly and accurately to emails in the financial aid accounts, addressing student and visitors' inquiries. Assist students and faculty with navigating the Banner Self Service (POUNCE) platform and troubleshooting online form issues.

DATA ENTRY AND DOCUMENT MANAGEMENT: Download, verify, and process documents in a timely manner. Collect, route, and process incoming financial aid documents while ensuring proper documentation and accuracy. Scan and index documents into the appropriate systems, ensuring that all necessary documentation is complete and up-to-date. Notify students of missing documents, outstanding balances, or incomplete financial aid requirements and assist them in resolving these issues.

OTHER DUTIES: Perform other related duties assigned by the supervisor.

Required Qualifications

with two years of work experience in customer service or office setting.

Preferred Qualifications

Experience in a Financial Aid Office or related higher education field.

Knowledge, Skills, & Abilities

KNOWLEDGE

Understanding and adherence to federal and state statutes regarding eligibility and the distribution of student financial aid, as well as the ability to apply these regulations consistently

Knowledge of and strict adherence to the Family Educational Rights and Privacy Act (FERPA) laws to protect student
confidentiality

SKILLS

Excellent written and verbal communication skills, with the ability to present information clearly and effectively in-person, through writing, and over the phone

Strong interpersonal skills with the ability to provide exceptional customer service, addressing inquiries and guiding students and families through the financial aid process

ABILITIES

Demonstrated ability to assess issues, make decisions independently, and address problems efficiently

Ability to prioritize and manage multiple tasks efficiently, maintaining high levels of accuracy and attention
to detail in a fast-paced environment

Ability to establish and maintain effective working relationships with staff, faculty, students, and other
stakeholders, fostering a collaborative and positive work environment

Ability to maintain strict confidentiality and exercise discretion when handling sensitive student financial data

Ability to learn and adapt to financial aid systems such as Ellucian Banner SIS, CampusLogic, Technolutions Slate CRM.

Shift/Salary/Benefits

Shift: Days; Monday-Friday

Pay Band; B4

Salary: $17.02/hourly - $19.62/hourly

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Credit Check

This position will require the acquisition of a P-Card and/or handle cash, credit or other sensitive information and will require a satisfactory Consumer Credit check as a condition of employment.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!

https://www.augusta.edu/hr/jobs/ Search job id 283976

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365.

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=283976&PostingSeq=1